CANCELLATION BY YOU, REFUND, RECOMMENDATION FOR TRAVEL INSURANCE/PROTECTION AND YOUR TRAVEL AGENT
You are required to pay a cancellation fee (including 3rd and 4th berths) if You cancel Your Cruise, Cruisetour or Cruise Plus package. Cancellation fees are based on the fare paid, excluding Government fees & taxes, transfers, , surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment You used at the time of booking or Your travel agent and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation.
The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below.
|
Sailings less than 30 days (including World Cruise Segments)
| ||
|---|---|---|
| Days prior to Cruise or Land Package Departure | Item(s)* Assessed | Cancellation Fee |
| 75 days or more | None | None |
| 74-57 days | Cruise fare | Deposit* Amount |
| 56-29 days | All Items | 50% of Total Charges |
| 28-15 days | All Items | 75% of Total Charges |
| within 14 days | All Items | 100% of Total Charges |
| *Items: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services. *For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid. |
||
|
Sailings 30 days or more (including Full World Cruise & World Cruise Segments)
| ||
|---|---|---|
| Days prior to Cruise or Land Package Departure | Item(s)* Assessed | Cancellation Fee |
| 120 days or more | None | None |
| 119-90 days | Cruise fare | Deposit* Amount |
| 89-64 days | All Items | 50% of Total Charges |
| 63-43 days | All Items | 75% of Total Charges |
| within 42 days | All Items | 100% of Total Charges |
| *Items: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services. *For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid. |
||
|
All Pre- and Post-Cruise Hotel Packages (all cruise lengths)
| |
|---|---|
| Days prior to Holiday Departure? | Cancellation Fee |
| 57 days or more | No cancellation Fee |
| 56-29 days | 50% of Total Charges |
| 28-15 days | 75% of Total Charges |
| within 15 days | 100% of Total Charges |
| ? Holiday Departure is the earlier of the cruise, cruisetour or hotel package start date. | |
CANCELLATION POLICY EXCEPTION(S): 1. If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if you cancel Your booking. 2. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise or Cruisetour fare if You cancel Your booking.
Travel Insurance/Protection: Carrier recommends that You obtain Your own insurance and/or travel protection against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, illness and medical expenses sustained or incurred in connection with Your Cruise.
If You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection You must notify Carrier and the Insurer of any cancellation as soon as possible and in accordance with all applicable requirements. Refunds or credits available under the Princess Vacation Protection program are subject to the terms of said program. If You purchased Your air tickets through Carrier, all airline tickets are the property of Carrier and must be returned to and are refundable only to Carrier.
Travel Agent: Your travel agent acts for You in making the arrangements for Your Cruise and any related travel, lodging and shore excursions and tours. Carrier is not responsible for any representation or conduct of Your travel agent, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel agent acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel agent of this Passage Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel agent. In the event that Your travel agent fails to remit to us any monies paid by You to the agent, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment. No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel agent have to cancel or cut short Your Cruise, unless You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection and meet the eligibility criteria.