Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines Inc, 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person, will be assessed based on when cancellation notices are received as follows:
Non-Caribbean:
90 or more days prior to sailing: Full Refund
89 - 57 days prior to sailing: Deposit Amount
56 - 30 days prior to sailing: 50 percent of cruise fare
29 - 15 days prior to sailing: 75 percent of cruise fare
14 days or less prior to sailing: No refund (100 percent cancellation charge)
Caribbean:
76 or more days prior to sailing: Full Refund
75 - 57 days prior to sailing: Deposit Amount
56 - 30 days prior to sailing: 50 percent of cruise fare
29 - 15 days prior to sailing: 75 percent of cruise fare
14 days or less prior to sailing: No refund (100 percent cancellation charge)
World/Grand Cruises:
90 or more days prior to sailing: 15% of the cruise fare.
89 - 57 days prior to sailing: 25 percent of cruise
56 - 45 days prior to sailing: 50 percent of cruise fare
30 - 44 days prior to sailing: 75 percent of cruise fare
29 days or less prior to sailing: No refund (100 percent cancellation charge)
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
A $50 administrative fee is charged for changes to bookings after documents have been issued.
Cancellation and administrative charges apply to both individual and group bookings.
Changes are subject to booking class availability.