Cancellation fees for cruise, air, land and other charges will follow the schedule below and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not canceled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.
No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be in writing to NCL. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. NCL's Payment and Cancellation Policy is subject to change without notice.
CANCELLATION FEE SCHEDULEFOR ALL BOOKINGS MADE AS OF 1/1/11 (EXCEPT FOR THE SIXTHMAN "ROMBELLO 2" AND "MOUNTAIN SONG AT SEA" SAILINGS WHICH ARE NON-REFUNDABLE AFTER PURCHASE.) | |||||
|---|---|---|---|---|---|
| Days Prior to Departure Date | Cruise Cancellation Fee | Air Cancellation Fee | Land Cancellation Fee | Add-On Cancellation Fee | |
| Cruise Days: 1-5 Days | |||||
| 75 - 61 days (Holiday Only) | Deposit | $0 | $0 | $0 | |
| 60 - 45 days | Deposit | $100 | $0 | $0 | |
| 44 - 30 days | 50%* | 50% | 50% | 50% | |
| 29 - 15 days | 75%* | 75% | 75% | 75% | |
| 14 days or less | 100% | 100% | 100% | 100% | |
| Cruise Days: 6 Days or More | |||||
| 90 - 76 days (Holiday Only) | Deposit | $0 | $0 | $0 | |
| 75 - 56 days | Deposit | $100 | $0 | $0 | |
| 55 - 30 days | 50%* | 50% | 50% | 50% | |
| 29 - 15 days | 75%* | 75% | 75% | 75% | |
| 14 days or less | 100% | 100% | 100% | 100% | |
| Cruise Days: All Cruise Lengths The Haven and Norwegian Suites (Categories: S1, S2, S3, S4, S5, S6, S7, S9, SA and SB) | |||||
| Greater than 120 days prior to sailing | $0 | $0 | 0% | 0% | |
| 119 - 90 days | 25% * | $0 | 0% | 0% | |
| 89 - 56 days | 50% * | $100 | $0 | 10% | |
|
55 days or less |
100% | 100% | 100% | 100% | |
*or deposit, whichever is higher
Exception – Rocky Mountaineer packages cancelled 46-60 days prior to tour start date will be assessed a cancellation fee of 50% of the package price. For cancellations within 45 days of tour start date, a 100% fee will apply.
Effective Monday, August 13, 2012 all bookings with the initial date of January 1, 2011 and beyond will no longer be charged a cancellation fee for guest 3-8 if cancelled outside of the 100% cancellation period. If the reservation is cancelled within the 100% cancellation period then the applicable cancellation fee will apply for guest 3-8.