Deposits
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.
Balance of Payment
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.
Methods of Payment
Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.
Cancellation by Guests
All items are subject to cancellation fees, excluding the following items:
Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:
|
2009-2010 Sailings - Less than 40 Days (including World Cruise Segments/Liners) |
|
|
Number of Days Before Sailing |
Cancellation Fee |
|
120 to 91 days |
None |
|
90 to 61 days |
25% of full fare |
|
60 to 31 days |
50% of full fare |
|
30 to 15 days |
75% of full fare |
|
14 days or less, or non-appearance |
100% of full fare |
|
2009-2010 Sailings - 40 Days or Longer (including World Cruise Segments/Liners) |
|
|
Number of Days before Sailing |
Cancellation Fee |
|
120 to 91 days |
25% of full fare |
|
90 to 61 days |
50% of full fare |
|
60 days or less or non-appearance |
100% of full fare |
If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.
When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
Refunds will occur after the airline cancellation fees have been assessed. In the event a paper air ticket was issued and the air tickets are not returned to Cunard, the value of the ticket or the add-on (whichever is greater) will be charged 100% regardless of which cancellation fee period the guest is in.
Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.
Refunds
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.