Refunds and Cancellations
When canceling a Cruise or Cruisetour, certain penalties apply. See the information below for details.
|
Cruise Length |
Days Prior to Departure |
Cancellation Fee Per Person |
|
1 - 5 Night |
60 or more* |
No Charge |
|
|
59 to 30** |
Deposit Amount |
|
|
29 to 8 |
50% of Total Price |
|
|
7 days or less |
No Refund |
|
6 - 8 Night |
70 Days or more* |
No Charge |
|
|
69 to 30** |
Deposit Amount |
|
|
29 to 8 |
50% of Total Price |
|
|
7 days or less |
No Refund |
|
9 or more Nights |
70 Days or more* |
No Charge |
|
|
69 to 30** |
Deposit Amount |
|
|
29 to 15 |
50% of Total Price |
|
|
14 days or less |
No Refund |
* For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The table above also applies to Holiday Sailings except as noted above. Cancellation notices are effective when received by the Operator.
For guests who have booked a Cruisetour and desire to cancel their tour while retaining the cruise, refunds of the Cruisetour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy:
|
Cruisetour to Cruise-only Conversions |
Days Prior to Departure |
Cancellation Fee Per Person |
|
|
70 days or more* |
No Charge |
|
|
69 to 30 days** |
Deposit Amount |
|
|
29 to 15 days |
50% of Total Price |
|
|
14 days or less |
No Refund |
*For Holiday Sailings, written notification must be received at least 90 days prior to the departure date.
** 89 to 30 days for Holiday Sailings.
The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Azamara Cruises for further details.
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your travel agent, the refund will be provided back to that travel agent.
Azamara offers the CruiseCare Cancellation Penalty Waiver Program, waiving the non-refundable cancellation provision of your cruise ticket contract and paying you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation for specified reasons. In addition, should you need to cancel for "any other reason", you may be eligible for Cruise Credits.
Note: Policy applies when booking with US Office only. Guests should contact their local Azamara Cruises Office or Travel Agent for full details of applicable cancellation policies.
Seapass
Each Azamara ship operates on a cashless system. For onboard purchases, you will be provided with a Seapass Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your Seapass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Paying for Shore Excursions
Please remember that you will have up to 10 days prior to your sail date to purchase your excursions online. If you are within the 10 days, you will then need to purchase your shore excursions onboard the ship, which will be charged to your Seapass Account.
Currency Requirements
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and Spa operate on a cashless system; therefore you must use your Seapass Account when purchasing beverages and services throughout the ship.
ATM
An ATM is available on board each Azamara ship. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.