Tour Cancellation Policy
MOTORCOACH TOUR CANCELLATIONS AND REFUNDS
BY THE CUSTOMER:
WITHOUT INSURANCE: If a reservation is cancelled more than 30 days before the tour departure date, a full refund will be granted (LESS insurance fee, if it has been purchased). If a reservation is cancelled within 30 days of departure, there will be NO REFUNDS or CREDITS issued - NO EXCEPTIONS.
WITH INSURANCE: If a reservation is cancelled MORE THAN TWO (2) BUSINESS DAYS before departure, passengers with insurance are entitled to a FULL REFUND (LESS insurance fee), regardless of the reason for cancelling (i.e. illness, injury, family emergency, inclement weather prohibiting you from reaching your departure point, etc.). If a reservation is cancelled TWO (2) BUSINESS DAYS OR LESS of departure, passengers with insurance are entitled to a FULL CREDIT (LESS insurance fee) to be used on a future tour. As of April 1, 2015, tour credits expire 1 year from the date the credit is applied. To cancel your reservation, please contact our office during regular business hours (NO EMAIL OR PHONE MESSAGE CANCELLATIONS).
Upon purchasing our Cancellation Insurance:
|IF TOUR DEPARTS:||FULL REFUND ISSUED WITH CANCELLATION:|
|Sunday||Wednesday prior to departure date.|
|Monday||Wednesday prior to departure date.|
|Tuesday||Thursday prior to departure date.|
|Wednesday||Friday prior to departure date.|
|Thursday||Monday prior to departure date.|
|Friday||Tuesday prior to departure date.|
|Saturday||Wednesday prior to departure date.|
BY YANKEE TRAILS:
In the event a tour is cancelled by Yankee Trails, a full refund or credit for a future tour is issued to the customer. Every effort will be made to notify customers prior to the date of departure, however we cannot guarantee this in events such as inclement weather legally prohibiting our buses from traveling on certain roadways. If we are forced to cancel a tour on the day of departure, we will make every attempt to notify passengers booked on that tour, and will update notifications on our website and automated phone message.
We HIGHLY RECOMMEND our "Tour Protection" Cancellation Insurance, which can be added up until 30 days prior to departure. As stated above, if you decline the cancellation insurance, we will NOT be able to refund or credit ANY portion of your tour within the 30-day cancellation period. Please Note: the "Tour Protection" plan does NOT cover accidents or medical emergency costs incurred while on a tour, or cost increases due to roommate cancellations. The "Tour Protection" plan also does NOT apply to any air or cruise travel packages - such insurance plans are available at an additional cost and may be discussed with one of our Travel Agents when making your reservation. The "Tour Protection" price guide is as follows:
|Internet Tour Cost (per person)||Insurance Cost (per person)|
|$1 - $55||$2.00|
|$56 - $105||$5.00|
|$106 - $205||$10.00|
|$206 - $305||$15.00|
|$306 - $405||$20.00|
|$406 - $505||$25.00|
|$506 and up||$30.00 + $5 per add'l $100 Tour Cost|
NOTE: Insurance rates based on "regular" sale price. In the event a tour is discounted, the insurance rate will remain the same.
During the reservation process, you will be asked whether or not you would like to purchase our "Tour Protection" Cancellation Insurance. If you decline, this will be noted on your reservation. The plan may NOT be added to your reservation within 30 days of the tour departure.